Terms of Service

These Terms of Service ("Terms") govern your access to and use of Human in the Loop (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you agree on its behalf.

1. The Service

Human in the Loop is a scheduling platform that connects your calendars, shares your availability, and lets people book time with you. We offer a hosted cloud edition and an open-source edition you can self-host. These Terms cover the hosted edition; the self-hosted edition is governed by its open-source license.

2. Accounts

You are responsible for your account, for keeping your credentials secure, and for all activity under it. You must be at least 16 years old, provide accurate information, and not share your account. Notify us promptly of any unauthorized use.

3. Plans and billing

Paid plans are billed per seat, in advance, on a recurring basis until cancelled. You authorize us and our payment processor (Stripe) to charge your payment method. Fees are non-refundable except where required by law. You can cancel anytime; your plan remains active until the end of the current period, after which it reverts to the free plan.

4. Acceptable use

You agree not to:

• use the Service to send spam, phishing, or unlawful content;
• attempt to breach security, probe, or disrupt the Service;
• reverse-engineer or resell the hosted Service except as permitted;
• infringe others' rights or violate applicable law.

5. Your content

You retain ownership of the data you put into the Service (event types, bookings, calendar data, and messages). You grant us the limited rights needed to operate the Service on your behalf - for example, storing your data and syncing your calendars. We do not sell your data. See our Privacy Policy.

6. Third-party services

The Service integrates with third parties such as Google, Microsoft, Apple, and Stripe. Your use of those services is subject to their own terms, and we are not responsible for them.

7. Availability & changes

We work hard to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features, and we may update these Terms; material changes will be announced with reasonable notice.

8. AI features

Human in the Loop includes an AI assistant ("Otter") that drafts events, suggestions, and replies. Otter is confirm-first - it proposes actions and only carries them out after you confirm. AI output can be inaccurate or incomplete, so you are responsible for reviewing any draft before confirming it. Don't rely on AI output as professional advice.

9. Disclaimers & liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Human in the Loop is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid in the twelve months before the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms. On termination you may export your data for a reasonable period.

11. Contact

Questions about these Terms? Email marian.cuprik@icloud.com.

This document is a plain-language template and not legal advice. Consult a lawyer before relying on it for your business.